Grievance Investigation Service – Package Two

Facing a Grievance? We’ve Got You Covered

When an employee formally raises a grievance, it’s essential to address it with professionalism and care. Our Grievance Guru Package Two offers comprehensive support from the moment you receive a grievance letter through to resolution, giving you peace of mind with an independent, unbiased, and confidential investigation.

Why Choose Grievance Guru?

Our Package Two service provides a reliable and structured solution for grievance management, tailored to support employers in handling complex cases involving up to eight witnesses. With Grievance Guru, you’ll be able to resolve employee grievances swiftly and objectively, allowing you to continue focusing on your business.

Step 1: Thorough Investigation (Up to Eight Witnesses)

After an initial consultation with our Grievance Guru, we’ll ensure a fair and objective process that respects all involved. We begin by investigating all aspects of the grievance, gathering statements from up to eight witnesses, and maintaining confidentiality at every step. Using secure MS Teams channels, we conduct remote interviews and carefully document all interactions, statements, and findings. Every piece of information—whether from the employee, colleagues, or subject matter experts—is recorded, ensuring a complete and objective view.

We’ll communicate regularly with you, keeping you updated on progress and timelines. This way, you remain informed without being burdened by the day-to-day investigation details. Our approach allows you to focus on running your business, confident that the grievance is in capable hands.

Step 2: Comprehensive Grievance Hearing

If our investigation indicates the need for a formal grievance hearing, we’re prepared to oversee the process for you. We’ll coordinate a private, structured hearing where the employee can present their case, witnesses may give statements, and evidence can be reviewed. Using a clear format, we guide all parties involved, from the employee and their representatives to witnesses and other colleagues, ensuring a respectful and orderly process.

During the hearing, the employee can explain their complaint, present evidence, and outline their preferred resolution. Witnesses can be questioned, and any accompanying representative can provide support. We ensure that each participant has a fair chance to speak and contribute without disruption. At the hearing’s conclusion, we’ll carefully summarize the evidence and key points, guiding the process toward a fair decision.

Step 3: Detailed Outcome Letter and Report

After the hearing, we provide a formal outcome letter and a comprehensive report that details the findings, decisions, and reasoning behind each outcome. We summarize any necessary follow-up actions, such as adjustments to working conditions or, where appropriate, disciplinary steps. If no further action is required, we’ll provide a thorough explanation to the employee, ensuring transparency and understanding.

We also document all aspects of the grievance journey, from initial complaint to final decision, in a report shared with relevant parties. This includes all statements, evidence, and decisions, allowing you to demonstrate a fair and consistent approach in addressing workplace concerns.