Employee Services

Since 2000 when we began in the EAP sector, we have understood the needs of EAP clients and their employees.

Providing a telephone service which is flexible, easy to access and entirely confidential provides support for all at times of need.  Supporting an employee’s well-being is a fundamental part of what we do.

Our legal team has significant experience in a diverse range of personal legal issues and is well placed to listen and respond to an employee’s concerns whatever they may be.

Benefits for Employers

  • A cost effective, flexible and valuable benefit for all staff.
  • Professional help on – hand to resolve major concerns that affect workplace effectiveness and motivation.
  • Supporting the emotional wellbeing of the individual.

Benefits for Employees

  • Access to experienced legal advisers.
  • Employee contacted within two hours of referral.
  • Focused legal information and guidance with appropriate signposting.
  • Quick and effective help to resolve issues that affect themselves at home or at work.
  • Confidential and impartial advice and guidance.

Benefits for EAP’s

  • A professional trusted service that cares about your clients and callers.
  • A service that recognises the taxable parameters for exclusion.
  • An invaluable addition to your EAP services portfolio.
  • Full management reporting.
  • Marketing information that includes regular topical newsletters/blogs and access to legal information to populate your App.
  • Webinar provision when required.
  • Dedicated account management.

“Their approach to client service is faultless – always going the extra mile to ensure that they exceed client expectations. We are very happy to recommend Law Express as a supplement to EAP services or as a stand alone provision.”
 

Our Services

Telephone Legal Advice

All calls received by Law Express can be routed via a dedicated telephone number of your choice and answered under a specified business name.

The enquiry is then allocated to an appropriately experienced legal advisor who will return the call within two hours, unless the caller makes a specific time request.

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Informative Factsheets

Our easy to read factsheets are written by our experienced advisors based upon their understanding and knowing the most frequent subjects callers want to discus and the questions they ask.  They really are everything a caller needs to know in one click.

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Legal articles via our App

A quick and easy to use referrence for your clients or members. Our dedicated App contains all the factsheets for people on the go but which can also :

· Be customised with your branding
· Include additional information about your business.
· Help callers to book an advice call.

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“We’ve worked with Law Express since 2013 and have always been totally satisfied with their service, which is efficient, friendly and accessible. Working with Law Express enables us to offer a fast, reliable and professional route to legal advice which would otherwise be beyond our small team. We can provide what our service users need, in a value for money way for our donors. We would have no hesitation in recommending them to others”.

Contact our client services team

For more information and to find out how we can support you and your organisation, please feel free to get in touch with our Client Services Team.

Furthermore, you can read more about the Services we offer, or view our About us section to find out more about our team.